Terms & Conditions

Effective Date: November 10, 2026
Website: https://aztileguys.com/

1. Acceptance of Terms

Welcome to AZ Tile Guys (“AZ Tile Guys,” “we,” “our,” or “us”).

These Terms and Conditions govern your access to and use of https://aztileguys.com/, including its website content, service descriptions, project galleries, contact forms, estimate requests, and other website features.

By accessing or using our website, you agree to these Terms and Conditions.

If you do not agree with these terms, please discontinue use of the website.

2. About AZ Tile Guys

AZ Tile Guys is a professional tile installation company based in Phoenix, Arizona, serving homeowners, builders, and businesses throughout Arizona.

Our services include:

• Bathroom remodeling and tile installation.
• Shower and tub surround installation.
• Residential and commercial tile flooring.
• Kitchen backsplashes.
• Decorative and custom accent walls.
• Outdoor tile installation.
• Custom tile projects and related installation services.

Our goal is to provide quality craftsmanship, dependable service, and professional tile installation solutions tailored to each customer’s project.

3. Website Information and Service Descriptions

We make reasonable efforts to ensure that the information published on our website is accurate and current.

However, website content is provided for general informational purposes and should not be considered a binding project proposal or guarantee of specific results.

Service descriptions, photographs, project examples, materials, and other website content may be updated or modified without prior notice.

Actual project requirements, materials, costs, timelines, and installation methods will depend on the specific conditions and scope of each project.

4. Estimates and Project Quotes

AZ Tile Guys may provide free, no-obligation estimates for qualifying tile installation and remodeling projects.

Estimates are based on the information available at the time of preparation, including the customer’s description, project dimensions, photographs, site conditions, and requested materials.

An estimate is not a final project agreement unless expressly stated otherwise in writing.

Final pricing may be affected by:

• Actual site measurements.
• Existing floor, wall, or subfloor conditions.
• Required demolition or removal of existing materials.
• Subfloor preparation and leveling.
• Waterproofing requirements.
• Material selection and availability.
• Additional labor or installation requirements.
• Changes to the original project scope.

Any material changes to project pricing or scope will be communicated to the customer for approval before proceeding, subject to applicable law and the applicable project agreement.

5. Project Agreements and Authorization

Before work begins, customers may be required to approve a written proposal, estimate, work order, or other project agreement.

The applicable project agreement may specify:

• Description and scope of work.
• Selected materials and finishes.
• Project pricing.
• Payment schedule.
• Estimated start and completion dates.
• Responsibilities of the customer and contractor.
• Warranty coverage and applicable limitations.
• Other project-specific terms.

Once accepted, the applicable written project agreement will govern the agreed services.

If these website Terms and Conditions conflict with a separately signed project agreement, the signed project agreement will control with respect to that specific project, subject to applicable law.

6. Scheduling and Project Delays

Project schedules and estimated completion dates are established based on the information available at the time of scheduling.

We make reasonable efforts to complete projects within agreed timeframes.

However, delays may occur due to circumstances beyond our reasonable control, including:

• Material shortages or shipping delays.
• Unexpected site conditions.
• Additional work requested by the customer.
• Delays in customer approvals or material selections.
• Weather conditions affecting outdoor work.
• Contractor or supplier scheduling issues.
• Other unforeseen circumstances.

When reasonably possible, we will communicate significant scheduling changes to the customer.

7. Customer Responsibilities

Customers are responsible for providing accurate project information and reasonable access to the property where work will be performed.

Customer responsibilities may include:

• Providing access to the project site during scheduled working hours.
• Removing personal belongings, furniture, and other obstructions from work areas unless otherwise agreed.
• Providing accurate information about existing site conditions.
• Identifying known plumbing, electrical, structural, or moisture-related issues.
• Making timely material selections and project decisions.
• Obtaining any required property owner or association approvals.
• Making payments according to the agreed project terms.

Customers should notify us of any known conditions that could affect the installation or safety of the project.

8. Materials and Product Selection

Tile materials, finishes, grout, adhesives, waterproofing products, and related installation materials may vary in appearance, availability, and specifications.

Natural stone, ceramic, porcelain, and other tile products may have variations in color, texture, pattern, shade, and surface characteristics.

Photographs and online product images may not perfectly represent actual materials.

Customers are encouraged to review physical samples and confirm product selections before installation.

Material substitutions or changes may be necessary when products become unavailable or when project conditions require an alternative. Any material changes affecting the approved project scope or pricing will be communicated for customer approval.

9. Installation and Workmanship

AZ Tile Guys aims to provide professional tile installation using appropriate preparation, installation methods, and finishing practices for the agreed project scope.

Installation requirements may vary depending on the tile material, application, substrate, environmental conditions, and manufacturer’s recommendations.

Work may involve:

• Surface preparation.
• Removal of existing flooring or wall materials.
• Subfloor preparation and leveling.
• Waterproofing where included in the agreed scope.
• Tile layout and installation.
• Grouting and finishing.
• Cleanup of the designated work area.

Not every service or preparation item is included in every project. The actual scope of work will be determined by the applicable written project agreement.

10. Workmanship Warranty

AZ Tile Guys represents that its installation work is backed by a workmanship warranty.

The specific warranty duration, coverage, limitations, exclusions, and claim procedures will be provided in the applicable written project agreement or warranty documentation.

Unless expressly covered by a written warranty, warranty coverage does not automatically extend to:

• Normal wear and tear.
• Damage caused by misuse, accidents, or neglect.
• Improper cleaning or maintenance.
• Damage resulting from structural movement or building settlement.
• Existing substrate, plumbing, moisture, or structural problems outside the agreed scope.
• Work performed or modified by other contractors after project completion.
• Materials or products covered by separate manufacturer warranties.

Nothing in this section excludes any rights or remedies that cannot legally be excluded under applicable law.

Customers should retain their project documentation and warranty information for future reference.

11. Payments and Financial Arrangements

Project pricing, deposits, progress payments, and final payments will be established in the applicable written project agreement.

Customers agree to follow the payment schedule and payment methods specified in that agreement.

Any additional work, materials, or changes outside the original project scope may result in additional charges, subject to customer approval and applicable law.

If third-party financing is offered or made available, the financing provider’s separate terms, eligibility requirements, interest rates, fees, and repayment obligations will apply.

AZ Tile Guys is not responsible for independent financing provider decisions or terms.

12. Cancellations and Project Changes

Customers who wish to cancel, postpone, or modify a scheduled project should contact AZ Tile Guys as soon as reasonably possible.

Cancellation fees, refunds, deposits, material charges, and other financial obligations will be governed by the applicable written project agreement and applicable law.

Changes to project scope, materials, layout, or installation requirements may affect pricing and scheduling.

Any approved changes should be documented in writing before the additional work proceeds.

Nothing in this section limits any cancellation or other rights provided by applicable law.

13. Project Completion and Customer Inspection

Upon substantial completion of the agreed work, customers should inspect the completed installation and promptly communicate any concerns or apparent workmanship issues.

Any agreed final walkthrough, punch-list items, or correction procedures will be handled in accordance with the applicable project agreement.

Customer inspection and acceptance do not waive any rights or warranty protections that cannot legally be waived.

14. Website Use and Prohibited Activities

You agree to use our website only for lawful purposes.

You must not:

• Submit false, misleading, or fraudulent information.
• Use the website for unlawful activities.
• Attempt unauthorized access to website systems or accounts.
• Interfere with website security or functionality.
• Upload viruses, malicious software, or harmful code.
• Copy or commercially exploit website content without permission.
• Use automated systems to collect website information without appropriate authorization.
• Disrupt the website or interfere with other users.

We reserve the right to restrict access to website services when necessary to protect our business, website, and users.

15. Intellectual Property

Unless otherwise indicated, website content, including text, graphics, logos, photographs, designs, service descriptions, and other materials, is owned by or licensed to AZ Tile Guys or its respective rights holders.

These materials are protected by applicable intellectual property laws.

You may view website content for personal and informational purposes.

You may not reproduce, modify, distribute, publish, or commercially exploit website materials without prior written permission from the applicable rights holder.

Third-party trademarks, logos, and brand names remain the property of their respective owners.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, financing services, social media platforms, or other external resources.

These services operate independently and may have their own terms, conditions, and privacy policies.

AZ Tile Guys does not control and is not responsible for the content, availability, security, or business practices of independent third-party services.

Your use of third-party services is at your own discretion and subject to their applicable terms.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, this website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be available or uninterrupted.
• All website information will be completely accurate or error-free.
• Website content will always reflect the latest service availability.
• The website will be free from technical issues or interruptions.

This disclaimer applies to website content and functionality and does not replace or override any applicable written project agreement or workmanship warranty.

18. Limitation of Liability

To the maximum extent permitted by applicable law, AZ Tile Guys shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of, or inability to use, this website.

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited.

Any liability arising from an actual installation project will be governed by the applicable written project agreement and mandatory legal requirements.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless AZ Tile Guys, its employees, representatives, and service providers from claims, damages, liabilities, and reasonable expenses arising from your unlawful use of the website, violation of these Terms and Conditions, or infringement of another party’s rights.

20. Privacy

Your use of this website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and disclose personal information.

Please review our Privacy Policy at:

https://aztileguys.com/privacy-policy/

21. Governing Law

These Terms and Conditions shall be governed by the laws of the State of Arizona, United States, without regard to its conflict-of-law principles, subject to applicable mandatory consumer protection laws.

Any legal dispute shall be handled by a court of competent jurisdiction, subject to applicable law.

22. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time.

Changes will become effective when published on this website, unless otherwise stated.

Your continued use of the website following publication of revised terms constitutes acceptance of the updated terms to the extent permitted by law.

23. Contact Information

For questions regarding these Terms and Conditions, our services, estimates, or website use, please contact:

AZ Tile Guys

Website: https://aztileguys.com/
Email: sales@mjdesignbuild.com
Phone: 480.485.3352

Business Address:

13832 N 32nd St, Suite 218
Phoenix, AZ 85032
United States

Office Hours:
Monday – Friday: 8:30 AM – 5:00 PM